2011 Holiday - FedEx Money-Back Guarantee Policy
FedEx Express®
Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery in respect of FedEx Express services will be suspended temporarily from Monday, December 19, 2011 through Saturday, December 24, 2011, for FedEx Express shipments that reach their destinations within 90 minutes of the scheduled commitment time.
FedEx Ground®
The money-back guarantee for FedEx Ground shipments will be suspended temporarily for packages tendered during the 14 calendar days before Sunday, December 25, 2011 (between Sunday, December 11, 2011 and Saturday, December 24, 2011).
See Service Info at fedex.ca for complete details on the money-back guarantee.